Reviewed by Brian S. Coutts · Reviewed October 22, 2026 · Published October 21, 2026 · Updated October 22, 2026
1. What should I do first?
Get medical care. Follow your doctors' advice and keep appointments. Call 911 for serious burns or suspected carbon monoxide exposure.
2. Should I keep the product?
Keep the device, battery, charger, cord, mattress label, packaging and manual. Don't let insurers or the maker take or discard them before you get legal advice. If fire or police investigators need an item, ask for a receipt and where it will be kept.
3. What photos and records should I save?
Photograph the scene and the product. Save receipts, order confirmations and the model and serial numbers. Keep fire department and medical records.
4. Should I talk to insurers or the manufacturer?
You don't need to give a recorded statement right away. Once you hire a lawyer, your lawyer can handle those calls.
5. Should I check for recalls and report it?
Look up the product on CPSC recalls (opens in new tab) and report the incident at SaferProducts.gov (opens in new tab). USFA also has guidance on recovering after a home fire (USFA (opens in new tab)).
6. Should I talk to a lawyer?
It can help to talk to a lawyer early. We will review it with you at no cost and tell you honestly whether we can help.
Talk with us about what happened
If you or someone in your family was burned or hurt by a product at home, we can review it with you at no cost. There is no pressure to hire us.